POLICIES


LOW PRICE GUARANTEE

Our commitment is to keep our costs low so that we can offer you the lowest prices on satellite phone equipment. If you find a lower price on an identical phone from an authorized agent, we will match that price and include free ground shipping as a finder’s fee to you. If you purchase the phone and later find a lower price on identical equipment from an authorized agent within 30 days, we will still refund the difference!

This guarantee applies to the Qualcomm GSP-1700, Motorola 9505A, Motorola 9555, Motorola 9575, Spot Devices, Delorme InReach Devices, Globalstar Sat-Fi and Iridium GO. This guarantee does not apply to phones that are no longer in production. So choose SatellitePhone.com, we offer the lowest prices, most service plans, greatest convenience, and personalized customer service.

RETURN AND EXCHANGE POLICY

In order to insure that you are thoroughly satisfied with your purchase, SatellitePhone.com offers a 30 day, 30 minute return or exchange policy. Within 30 days of your order date, or 30 minutes of usage, whichever occurs first, you may request an exchange or refund. SatellitePhone.com must be contacted for returns or exchanges at the location listed below. You must obtain a return authorization number to be eligible for a return or exchange. The merchandise must be in new condition with all accessories, manuals and boxes to qualify for an exchange or refund. A restocking fee of 20% will also be assessed on all refunds. This restocking fee will only be waived on defective item returns and exchanges and only when a defect can be verified by SatellitePhone.com. Shipping costs, activation fees, and service fees will not be refunded for any reason.  Prepaid minutes and Prepaid Cards are non-refundable. The restocking fee will also apply to canceled equipment orders.  Special orders cannot be canceled or refunded.

SatellitePhone.com Inc.
Returns, RMA# (Include your RMA number here)
231 Market Place
Suite 415
San Ramon, CA 94583
(888)329-0299

RENTAL POLICIES

SATELLITEPHONE.COM RENTAL POLICY: Once a reservation for a satellite phone is placed, this reservation cannot be canceled or modified. All rental sales are final. Rental documentation is required prior to rental shipment. Failure to submit required documentation will result in a forfeiture of rental fees paid. No credits will be due or granted. The rental period begins the day the phone is received and ends the day it is shipped or received at an authorized retail location. The customer is responsible for all shipping costs and understands that shipping costs are not refundable. A credit card is required to secure the phone. In the event of loss, damage or theft, the customer listed below will be charged for the current retail value of the phone plus any amount paid for the rental, applicable late charges and service fees. If all included accessories are not returned, late charges for these items will apply and the credit card on file may be also charged for their retail value.  If selected, the Rental Protection Plan will cover loss, theft and damage to the phone and its accessories minus the associated deductible.  For the Motorola 9555, the replacement value is $2500.00 and te deductible is $750.00.  For the Motorola 9505a, the replacement value is $2000.00 and the deductible is $500.00.  For the Motorola 9500, the replacement value is $1000.00 and the decutble is $350.00.  The Rental Protection Plan does not cover late fees, service charges, or unauthorized usage of the satellite phone.  A police report will be required in the event of a lost or stolen phone.  All calls and service fees will be charged to the same credit card after the rental period ends. This normally occurs within 45 days but may take up to 120 days to process. A $25 service charge is assessed for all declined credit card payments.

Satellite phones must be used outside with a clear view of the sky to place or receive calls. The phone is bigger than a cell phone. Dropped calls are common with handheld satellite phones. There is NO refund if you are dissatisfied with the phone or the service.

Limitation of Liability: The satellite services provided by SatellitePhone.com may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. SatellitePhone.com makes no representation that it can provide uninterrupted service. Furthermore, SatellitePhone.com shall have no liabilities or credit due for interrupted service and SatellitePhone.com shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control.

SATELLITEPHONE.COM MAKES NO WARRANTIES WITH RESPECTTOTHE SERVICE OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT AS SPECIFICALLY PROVIDED IN THISAGREEMENT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE ARE HEREBY DISCLAIMEDAND EXCLUDED. SATELLITEPHONE.COM SHALL NOT BE LIABLETO ITS DISTRIBUTOR OR CUSTOMER OR ANYTHIRD PARTY FORANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. CUSTOMERAGREESTHAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL BE ADJUDICATED IN THE STATE OFCALIFORNIA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM.

SERVICE PLAN POLICY

The date the contract is signed or submitted (whichever occurs first) serves as the contract renewal date.  Service will automatically renew at the then current pricing and must be canceled in writing to prevent future service charges.  The Prepaid Custom Monthly Service Plan (and all other monthly service plans) will continue to be billed on a month to month basis after the 12 month minimum term until the service has been canceled in writing.  The Prepaid Custom Annual Service Plan (and all other annual plans) will automatically renew for a new 12 month term (at current prices) if not canceled in wiriting prior to the renewal (contract) date.  Once the service has renewed, partial credits, refunds, or cancellations will not be provided.  Notice of termination must be made in writing to the SatellitePhone.com Inc. Customer Service Department at 231 Market Place, Suite 415, San Ramon, CA 94583; or via fax to (888) 445-2066 / (925) 666-3644; or via email to admin@satellitephone.com no less that thirty (30) days prior to the expiration or renewal of any term of the agreement.  Termination requests made by telephone are not accepted.  Upon cancellation or termination (whether reuqested or for non-payment) of the account, all prepaid and accrued airtime will be forfeited without reimbursement, refund or credit.  Payment of all outstanding balances and return of SIM card (if requested by SatellitePhone.com Inc.) must be completed before account closure will be finalized.  Charges will continue to accrue until all outstanding balances have been paid and the account has been finalized. 

AFFILIATE OPPORTUNITIES

With our subagent program, you maintain you own inventory which you purchase from us at our wholesale prices. When you activate a customer, you fulfill the equipment order and send the activation form to us. With this program, you earn a commission for the activation and the margin on all equipment sales.

With our affiliate program, you do not need to carry any inventory. This means you also do not need to collect any payments or incur any risk of chargebacks or returns. When you receive an order, you simply send the order to SatellitePhone.com, Inc. to be fulfilled. With this program, no effort is needed past the closing of the sale and you receive a larger commission than with our subagent program.
This is intended to serve as a general overview of our partner programs. Please call SatellitePhone.com at (888) 329-0299 to receive specific details.

SHIPPING POLICY

SatellitePhone.com strives to ship all orders the same day the order is received. At a minimum, In-Stock items ship within 1 - 2 business days of order placement. Rental orders ship 1 to 3 business days before the start of the requested rental period. SatellitePhone.com will notify customers by phone or e-mail if an ordered item is out-of-stock or backordered.

SatellitePhone.com uses Federal Express for all shipments and limits all shipments to the United States and APO addresses. Upon request, Satellite Phone.com can ship via U.S. Mail for P.O. Boxes and APO addresses (additional fees may apply). Please contact a SatellitePhone.com sales representative for U.S. Mail shipping services. Additional security verification may be required for orders shipped via U.S. Mail or to addresses other than the credit card billing address. Upon checkout, customers will be presented with different shipping method option prior to submitting their order.

PRIVACY POLICY

At SatellitePhone.com, your right to privacy and data security is our primary concern. That's why, when you visit SatellitePhone.com, we help you maintain control over your personal data on the Internet.

Personal Information

In a few areas on our web site and online support tools, you are asked to provide information that will enable SatellitePhone.com to enhance your site visit, to assist you with technical support issues, or to follow up with you after your visit. Providing this information is completely optional.

In each of these instances, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information and/or account number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If these prompts are revised and you will be asked significantly different information, SatellitePhone.com will be responsible for informing you beforehand. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Confidentiality

The information you provide will be kept confidential and used only to support your customer relationship with SatellitePhone.com. Agents or contractors of SatellitePhone.com who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are contracted to perform for SatellitePhone.com. SatellitePhone.com may enhance or merge the information collected at its site with data from third parties for purposes of marketing products or services.

E-Mail

SatellitePhone.com will send you information about various product and service offerings, or other products and services we feel may be of interest to you. Only SatellitePhone.com, or agents working on behalf of SatellitePhone.com (and under confidentiality agreements) will send you these direct mailings.

Outside Organizations

Customer consent is required prior to the release of customer information, such as name, address, and telephone number, as well as order information that may be used by an outside organization for marketing or solicitation purposes. Customer information will only be shared with agents or contractors of SatellitePhone.com for the purpose of performing services for SatellitePhone.com.

Information Accuracy

Customers may request the individual information that SatellitePhone.com has collected about them via the Internet by sending an e-mail to support@SatellitePhone.com.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At SatellitePhone.com, we primarily use "cookies" to determine which service and support information is appropriate to your machine. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using SatellitePhone.com. SatellitePhone.com has no desire or intent to infringe on your privacy while using the SatellitePhone.com site.

More Information

For information on protecting your personal information both, on and off line, see the Federal Trade Commission's Privacy Pages at http://www.ftc.gov/privacy. The Electronic Privacy Information Center has news and resources concerning online privacy at http://epic.org.